Update on the postponed events and FAQ

Update on the postponed events and FAQ

In order to respect the containment period scheduled until April 13 prescribed by the Government of Quebec, and therefore the suspention of activities to take place at the Théâtre St-Denis, we would like to inform our customers of the situation with regards to the performances to be presented during and beyond this period. If you have tickets to any of the following shows, please read the following guidelines carefully:

 

UNE NUIT SOUS LES PONTS DE PARIS

The initial shows, scheduled on September 26 2020 at 2 PM and 8PM, have been postponed to September 11, 2011 at 2 PM and 8 PM.

All Ticket holders should keep their tickets, which will be honoured (including seat assignments) as follows:

 

September 26 at 2 PM show postponed to September 11, 2021 at 2 PM

September 26 at 8 PM show postponed to September 11, 2021 at 8 PM

 

Please note that due to measures taken to counter the spread of the COVID-19 coronavirus, the Ticketpro Call Centre has been closed and will remain closed until further notice. 

Please send all requests for information to [email protected].

 

ANDRÉ-PHILIPPE GAGNON

André-Philippe Gagnon's new shows, scheduled on November 12, 13 and 14, have been postponed to January 14, 15 and 16, 2021, respectively.

All Ticket holders should keep their tickets, which will be honoured (including seat assignments) as follows:

 

Thursday, Nov. 12 show postponed to Thursday, Jan. 14, 2021 at 8 PM

Friday, Nov.13 show postponed to Friday, Jan 15, 2021 at 8 PM

Saturday, Nov. 14 show postponed to Saturday, Jan. 16, 2021 at 8 PM

 

Please note that due to measures taken to counter the spread of the COVID-19 coronavirus, the Ticketpro Call Centre has been closed and will remain closed until further notice. 

Please send all requests for information to [email protected].

 

DENNIS DEYOUNG

Dennis DeYoung’s Montreal concerts, scheduled on May 2 & 3 at Théâtre St-Denis, have been postponed to November 20 & 21 respectively.

All ticket holders should keep their tickets, which will be honoured (including seat assignments) as follows: 

Saturday, May 2 concert postponed to Friday, November 20, 2020 at 8 PM
Sunday, May 3 concert postponed to Saturday, November 21, 2020 at 8 PM 

 

Please note that due to measures taken to counter the spread of the COVID-19 coronavirus, the Ticketpro Call Centre has been closed and will remain closed until further notice. 

Please send all requests for information to [email protected].

 

KINKY BOOTS

All performances of the summer 2020 musical produced by Just for Laughs, scheduled to begin on June 11, have been cancelled. Ticket holders received an email informing them of the refund procedures.

 

SLAVA'S SNOWSHOW

The shows scheduled to take place from April 8 to 19 are postponed to August, specifically from August 5 to 16.  

All ticket holders should keep their tickets, which will be honoured (including seat assignments) as follows: 

 

April 8, 8 p.m. postponed to August 5 at 8 p.m.

April 9, 8 p.m. rescheduled for August 6 at 8 p.m.

April 10, 8 p.m. postponed to August 7 at 8 p.m.

April 11, 3 p.m. postponed to August 8 at 3 p.m.

April 11, 7:30 p.m. rescheduled to August 8 at 7:30 p.m.

April 12, 3 p.m. postponed to August 9 at 3 p.m.

 

April 14 8 p.m. postponed to August 11 at 8 p.m.

April 15, 8 p.m. postponed to August 12 at 8 p.m.

April 16, 8 p.m. postponed to August 13 at 8 p.m.

April 17, 8 p.m. postponed to August 14 at 8 p.m.

April 18 3 p.m. rescheduled for August 15 at 3 p.m.

April 18 7:30 p.m. postponed to August 15, 7:30 p.m.

April 19 3 p.m. postponed to August 16 at 3 p.m.

 

A notification was sent by email to each ticket holders about the deferral dates and conditions associated with them.

Please note that due to the measures to be taken to counter the spread of coronavirus, the Ticketpro call center has now closed and will remain closed until further notice.

 

REVOLUTION

Shows from March 26 to April 5 have been rescheduled to August 20-30, 2020.  Ticketholder have received by email last Thursday all the info regarding the new dates. These info can be found on the event page.

 

for KING & COUNTRY

The show scheduled for March 14 is postponed to a date that has yet to be confirmed. Pending the new date, we ask all ticket holders to keep their tickets. We will contacteach of you by email as soon as the date of the postponement is confirmed. No refunds can be made until the date of the postponement is announced.

 

PEPPA PIG

The show scheduled for April 21 has now been canceled. Clients that purchased their tickets online or by phone will automatically receive a refund on the credit card used to make the purchase. Ticket holders received an email informing them of the refund procedures.

 

 

 

PLEASE NOTE THAT THE TICKETPRO CALL CENTER IS CLOSING AS OF MARCH 18 and this, until further notice. Ticketpro has to shut down its call center in order to obey the Government of Quebec's instructions. As a result, no request for information will be answered by telephone as of March 18 by Ticketpro until the Government allows the return to regular business activites.

 

At the moment, only the shows set out above are postponed. As the situation is evolving, we will keep you informed of any changes that may occur over the next few days or weeks. For each postponed show, an informative email is sent to all ticket holders.

 

Thank you for your cooperation and stay safe at home during this period of restriction where compliance must be high priority at all levels.

 

The St-Denis Theatre team

 

FAQ

 

My event is cancelled because of Coronavirus, how can I get a refund?

We are referring here to a cancelled show, not to be confused with postponed events.

If you have purchased tickets online or by phone for a cancelled event, you do not need to make a refund claim with our customer service, we will proceed with the refund of the tickets in the next few weeks.

However, the refund may not appear on your account until a month or more because of the large number of transactions that needs to be processed.

 

If you purchased your tickets in person at theatre's box office, you will have to show up at the same purchase point with your ticket and the credit or debit card that was used for the payment, to claim your refund. Please note that the ticket office at the Théâtre St-Denis, located at 1594 St-Denis Street, is not open during this period of control of the spread of coronavirus. We do not know when the ticket office will reopen at this time.

 

My event is postponed to a later date because of Coronavirus, do I have to exchange my ticket?

If you have purchased tickets online for a postponed event, we will contact you to inform you of the new show date. You can also visit the event page on our website to find out the new date. You do not need to contact us in order to exchange your tickets, as they will be valid for the new date and you will be assigned to the same seats.

If you purchased tickets in person at the box office and the event is postponed, please keep your ticket, it will be valid for the new date of the show and you will be assigned to the same seats.

 

My event is postponed to a later date because of Coronavirus, but I can't attend the show on the new date, how can I get a refund?

If you are unable to attend the show on the date of the postponement, please contact our Ticketpro ticket office by email at [email protected] to see if it is possible to consider another postponement date and if no date is suitable, it will be possible to obtain a refund.
 

The government has travel restrictions, so I cannot go to the event. Can I get a refund?

We can only refund a cancelled event. If you have tickets for a maintained event, the usual policy applies, i.e. no exchanges or refunds.

 

I am concerned about the Coronavirus crisis, can I be reimbursed?

We can only refund a cancelled event. If you have tickets for a maintained event, the usual policy applies, i.e., no exchanges or refunds.

 

I would like to speak to a customer service officer, who can I talk to?

As a precautionary measure and to prevent the spread of the virus, only one person will remain available to answer calls on the information line at the St-Denis Theatre at 514-849-4211, Monday to Friday from noon to 4 p.m.